DevOps Engineer | SDE - 1 | SDE - 2
Role: Customer Success Manager
Function: Customer Success
Location: Bangalore
Type: Full-time
Industry: HR Tech, AI-native Recruitment
About Company
Recrew is an AI-native recruiting service for high-end talent. We've built AI agents that handle sourcing, screening and coordination, so our recruiters close 20 hires a month, 10x the industry standard. Your job is to build client relationships, drive repeat mandates and make sure every hiring manager thinks of Recrew first.
We're a team of IITB founders who've built and scaled companies before. We ship daily, move fast and every person here has a direct line to the outcome.
Position Overview
You'll own client relationships that drive global recruitment success for tech companies expanding internationally. You'll manage multiple stakeholders, optimize AI-powered recruitment pipelines, and identify growth opportunities that directly impact revenue. This role offers direct exposure to cutting-edge AI recruitment technology where recruiters close 20 hires per month, 10x the industry standard.
Role & Responsibilities
- Build associations with multiple stakeholders at customer organizations across different departments and levels
- Conduct weekly and monthly cadence calls with client stakeholders to review recruitment progress and pipeline status
- Prepare and publish detailed funnel reports showcasing recruitment metrics, progress, and insights to client leadership
- Coordinate internally with ops, product and AI teams to ensure seamless delivery and identify service gaps
- Build processes to automate repeatable tasks using AI tools and streamline customer success workflows
- Be the voice of customer internally to deliver a 6-star customer experience and drive product improvements
- Handle account grievances and escalations, working cross-functionally to resolve issues and maintain client satisfaction
- Identify cross-sell and upsell opportunities to increase role mandates and expand account revenue
Must Have Criteria
- 5-8 years of account management experience in HR tech, tech recruitment services or IT staffing industry
- Proven track record of managing client relationships with tech companies and engineering leadership
- Experience preparing and presenting recruitment funnel reports and metrics to senior stakeholders
- Demonstrated success in cross-selling and upselling tech recruitment services to existing clients
- Strong understanding of tech hiring processes, developer pipelines, and engineering recruitment metrics
- AI-native mindset with experience using AI tools to streamline work and build automated processes
- Bachelor's degree in Business, HR, Engineering, or related field
Nice to Have
- Experience with global tech recruitment or international developer hiring processes
- Background working with startup clients or high-growth tech companies
- Familiarity with HR tech platforms or recruitment automation tools
- Understanding of technical roles like full-stack developers, DevOps engineers, and data scientists
What We Offer
- Be at the forefront of disruption in HR tech with AI-native recruitment solutions
- Vibe code and AI support to build processes and automate your workflows
- Fast-paced startup environment with significant growth opportunities
- Competitive compensation with performance-based incentives
- Direct exposure to cutting-edge AI technology and recruitment innovation
FAQs
Are there any additional costs for payroll processing in multiple countries?
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